These terms&conditions apply to Apartment rentals offered by CITYSTAY. Any individual who uses CITYSTAY services is bound by these terms. Please read them with attention.
§1 [Definitions]
CITYSTAY – CITYSTAY Sp. z o.o. with its registered office in Gdynia (81-356) at ul. Starowiejska 16/2, registered in the National Court Register maintained by the District Court Gdańsk-Północ in Gdańsk, 8th Commercial Division of the National Court Register under number 0000640356, NIP 5862310646, REGON 365574959, being a party to the agreement.
CITYSTAY uses the following contact details:
Phone number: +48 570 267 697
Website: www.citystay.pl
E-mail address: info@citystay.pl
Apartment – a residential unit detailed on the CITYSTAY website, which the Guest rents from CITYSTAY for short-term stays for business, recreational, or tourist purposes.
Guest – an adult natural person, legal person, or an organizational unit without legal personality referred to in Art. 331 of the Civil Code, being a party to the short-term Apartment rental agreement offered by CITYSTAY.
Reservation Confirmation – an email sent to the Guest by CITYSTAY containing reservation details and payment information for the stay.
Agreement – the short-term rental agreement of the Apartment offered by CITYSTAY, concluded at the moment the rental payment is recorded in the CITYSTAY bank account under the conditions specified in the regulations.
Regulations – these general terms and conditions for the use of apartments, constituting an integral part of the rental agreement between the Guest and CITYSTAY. Conclusion of the agreement is equivalent to becoming acquainted with and accepting the provisions of the regulations.
§2 [General Provisions]
CITYSTAY declares that under the lease agreements concluded with the owners of the Apartments, it is entitled to conclude rental agreements with Guests for short-term business, recreational, or tourist stays.
Under the rental agreement, in exchange for the agreed fee, CITYSTAY undertakes to prepare and make available the selected Apartment to the Guest.
The rental agreement concluded with the Guest does not include other services beyond those expressly stated in the content of these regulations, particularly excluding food and travel arrangements.
The regulations apply to all Guests making reservations and staying on the premises of the apartments owned by CITYSTAY.
§ 3 [Reservation]
Apartment reservations can be made:
a) Through the online reservation system available on the website www.citystay.pl
b) By sending an inquiry via email, Facebook portal, phone, and other communication channels made available by CITYSTAY. This form of reservation requires confirmation of availability by CITYSTAY.
c) Through external booking portals.
The reservation confirmation will be sent to the email address provided by the Guest during the Apartment reservation (email check-in form). The reservation confirmation will contain information about the reservation (Guest's personal data, Apartment name and address, rental period, number of persons, rental fee, any parking space number, available payment methods), detailed bank transfer information, a link to the payment portal for credit card payments, the Apartment use regulations, and privacy policy.
The Guest is obliged to send an email confirming the rental payment within the deadline set by CITYSTAY.
Photos and descriptions provided on the CITYSTAY website and booking portals are for informational purposes only and do not constitute a commercial offer within the meaning of Art. 66 §1 of the Civil Code.
§ 4 [Payment of the rent]
The amount of the rental fee for the Apartment is each time specified in the reservation confirmation form.
The price for the stay is expressed in Polish zlotys and includes public law dues, including VAT at the rate provided by law.
The Apartment rental fee includes: the fee for the stay in the Apartment for the number of people stated in the reservation, utilities (water, gas, electricity, heating), rental of bed linen and towels, hotel toiletries (one set for each registered person), and final cleaning.
The Apartment rental fee does not include any services not explicitly indicated in the offer, in particular:
a) the fee for additional cleaning upon the Guest's request, additional exchange of bed linen and towels, fees for renting a crib and a high chair, and costs incurred by CITYSTAY due to other additional requests from Guests.
b) the tourist tax in the amount specified by law. The obligation to pay the tourist tax lies with the Guest.
There is no charge for children up to 2 years old.
Within the designated period, the Guest is obliged to pay the rental fee for the Apartment to the CITYSTAY bank account indicated in the reservation confirmation, specifying the Guest's name in the payment title.
A payment for the stay made after the deadline indicated in the reservation confirmation reinstates the Apartment reservation, provided that the Apartment is still available.
Making an advance payment for the Apartment rental is equivalent to the Guest becoming familiar with the Apartment usage regulations, as well as the privacy policy, and accepting them and consenting to the processing of the Guest's personal data by CITYSTAY.
At the explicit request of the Guest, CITYSTAY issues a VAT invoice. The document is issued within 7 working days from the end of the reservation. The Guest is obliged to notify a CITYSTAY employee of the desire to receive an invoice and provide the necessary details for its issuance no later than 1 day before the reservation starts. It will be impossible to issue an invoice at a later date.
§ 5 [Change and cancellation by the Guest]
The cancellation rules specified in these regulations cannot be less favorable to the Guest than the rules provided by the regulations of external booking portals [hereinafter referred to as external regulations] through which the reservation was made. In the event of a conflict between these regulations and external regulations, the provisions of the external regulations shall prevail.
Unless otherwise specified at the time of booking, the Guest has the right to cancel or modify the reservation free of charge up to 14 days before the planned arrival date. After this period, the cost of canceling the reservation is 30% of the fee for the reserved Apartment rental (excluding cleaning costs). The cost of changes made to the reservation is determined individually with CITYSTAY.
The Guest is obliged to send a notification of the intention to change the reservation to the CITYSTAY email address, specifying the changes they would like to make. CITYSTAY reserves the right to refuse to make changes to the reservation without providing a reason.
The Guest should notify CITYSTAY of their desire to increase the number of people in the reservation no later than the day before arrival. CITYSTAY will add a daily fee for each additional person not previously included in the reservation. The amount of the fee and its due date will be provided by a CITYSTAY employee.
In the event of the Guest canceling their stay during its duration or after entering the Apartment, CITYSTAY will not refund the fee for the reservation.
In the case of shortening the stay for reasons not solely attributable to CITYSTAY, the Guest is not entitled to a refund for unused rental days of the Apartment.
Failure to pay the rental fee for the Apartment within the specified period is equivalent to the cancellation of the reservation by the Guest.
§ 6 [Change and cancellation by CITYSTAY]
The modification of the reservation date by CITYSTAY is possible only in the event of force majeure, preventing CITYSTAY from fulfilling its obligation. Force majeure is understood in particular as natural disasters, the occupation of the Apartment by any government authority for any purpose, strikes, wars, and riots, or deprivation of electricity, gas, heating energy, or water by the supplier to the Apartment. In such a case, CITYSTAY is obliged to offer the Guest another date (reservation date change) or withdraw from the rental agreement, refunding the Guest the paid rental fee (reservation cancellation).
In exceptional situations (Apartment breakdown or other random events), CITYSTAY reserves the right to provide a replacement Apartment with no worse parameters than the reserved Apartment, in the same locality. In case the Guest does not agree to the replacement Apartment, the rental agreement is terminated, and CITYSTAY is obliged to refund the Guest the paid rental fee within 14 days from the termination of the rental agreement.
§ 7 [Guest accommodation]
Details regarding check-in, key handover, and access codes will be sent electronically by a CITYSTAY employee one day before the Guest's arrival.
The Guest is obliged to notify CITYSTAY of the arrival time no later than one day before the check-in date.
The stay in the Apartment begins and ends at the time specified by the CITYSTAY employee in the check-in details. A personal check-in and check-out after 20:00 incurs an additional fee specified by the CITYSTAY employee in the check-in details, and the specific key handover time must be confirmed by a CITYSTAY employee.
Early check-in and late check-out are subject to Apartment availability and must be confirmed in writing by CITYSTAY.
CITYSTAY has the right to refuse to provide the Apartment to a Guest who refuses to comply with these regulations or fails to provide payment confirmation within the specified period.
Failure by the Guest to vacate the Apartment by the agreed time with CITYSTAY on the last day of the reservation, along with all movable property belonging to them, entitles CITYSTAY to charge the Guest an additional fee of 100 PLN for each commenced hour of delay in vacating the Apartment.
The Guest is obliged to report to CITYSTAY within 3 hours from the moment of check-in any remarks regarding the technical condition and cleanliness of the Apartment. Lack of reports within this timeframe will be considered by CITYSTAY as no remarks regarding the state of the Apartment.
To secure any potential compensation claims against Guests, CITYSTAY has the right to collect a deposit from the Guest in the amount set for the reserved Apartment. The deposit is non-interest bearing and will be refunded within 14 working days after the Guest's stay ends.
CITYSTAY reserves the right to refuse to extend the Guest's stay in case of non-compliance with the regulations by the Guest.
§ 8 [Guest responsibilities]
The Guest agrees to:
a) use the Apartment and its equipment according to their intended purpose,
b) leave the Apartment in a condition not deteriorated from the state in which they received it,
c) not remove any elements of the Apartment's equipment,
d) not duplicate or share the keys and access codes to the Apartment and the building in which it is located, provided to them for the duration of their stay,
e) not sublet or make the Apartment available to third parties, whether for a fee or free of charge,
f) properly secure the Apartment before leaving it, by locking windows and entrance doors with a key, and to take proper care of the key – in case of key destruction, the Guest will be charged 450 PLN, and in case of key loss, which requires complete replacement of the lock cylinder, the Guest will be charged 450 PLN plus additional costs according to the locksmith's price list,
g) comply with health and safety rules and fire regulations of the building where the Apartment is located,
h) adhere to the no-smoking policy – for violating the no-smoking policy, the Guest will be charged an amount starting from 500 PLN, where it is found that the Guest has smoked (smell, cigarette butts, ash in the room). The no-smoking policy also applies to electronic cigarettes, disposable cigarettes, and other substances,
i) use additional amenities such as the bio fireplace/sauna according to the instructions: e.g., not pouring biofuel on a heated bio fireplace and not covering stones in the sauna (risk of fire). Information on operating the equipment will be available in the Apartment or from a CITYSTAY employee,
j) observe quiet hours from 10:00 PM to 6:00 AM,
k) sort waste, if such an obligation exists in the selected Apartment,
l) adhere to the pet-free policy, the violation of which results in the Guest being charged an amount starting from 500 PLN, covering additional cleaning after the pet and ozonation of the Apartment to remove potential allergens – this price does not include additional costs related to damages caused by the pet, for which the Owner will also be charged if necessary.
Visiting hours are only possible between 7:00 AM and 10:00 PM. If a visitor stays in the Apartment between 10:00 PM and 7:00 AM, an additional fee for an extra Guest will be charged, ranging from 20 to 50 PLN, depending on the type of Apartment.
For fire safety reasons, it is prohibited to use heaters and other electrical devices in the apartments that are not part of the Apartment's equipment. This restriction does not apply to chargers and power supplies, as well as RTV and computer devices.
For each unjustified or Guest-faulted call of CITYSTAY employees to the Apartment during the Guest's stay, the Guest will be obliged to pay an additional service fee of 200 PLN for each such call. The rate will be 200% of the base price between 10:00 PM and 8:00 AM.
In case of an urgent need for access to the Apartment by a CITYSTAY employee, caused for example by the necessity of repairs, the Guest agrees to allow CITYSTAY access to the Apartment to the necessary extent.
In the event of a gross violation of the rules specified in this paragraph and in the case of a justified complaint directed to CITYSTAY due to the Guest's behavior in the Apartment, CITYSTAY has the right to terminate the agreement with immediate effect and remove the Guest along with accompanying persons from the Apartment without the obligation to refund the payment for the remaining reservation period.
The Guest bears full material responsibility for any damages in the Apartment and its equipment, as well as in the common areas of the building where the Apartment is located and in neighboring premises, caused by themselves and all persons present in the Apartment during their stay.
The Guest is obliged to immediately inform CITYSTAY about any damages caused in the Apartment. CITYSTAY reserves the right to seek full compensation from the Guest for the damages incurred.
Apart from slight rearrangement of furniture and equipment that does not affect their functionality and safety, Guests are not allowed to make any changes to the apartments and their equipment.
§ 9 [Complaints]
The Guest has the right to use the right to file a complaint about the service and seek claims accordingly to applicable law.
A condition for considering the complaint is its submission in writing or via email.
Complaints will be considered within 30 days of receipt. If the complaint is upheld, the Guest will receive financial compensation proportional to the damage suffered.
§10 [Final resolutions]
The Guest consents to the processing of personal data for purposes related to the reservation. Personal data provided by the Guest is processed by CITYSTAY solely for the execution of the agreement in accordance with Polish law and the Personal Data Protection Act. The data will not be transferred or made available to third parties.
CITYSTAY reserves the right to contact the Guest after the reservation period for matters related to feedback and/or damage concerning the Apartment and its equipment.
Neither CITYSTAY nor the Apartment owner is liable for the loss or damage of items belonging to the Guest or in their possession, including theft of such items.
Neither CITYSTAY nor the Apartment owner is responsible for the consequences of any injuries, accidents, bodily injuries, or death of Guests or third parties that occurred in the Apartment or common areas of the building during the Guest's stay. Both CITYSTAY and the Apartment owner are fully exempt from such liability.
Neither CITYSTAY nor the Apartment owner is responsible for inconveniences beyond their control during the Guest's stay, particularly: a) Construction or finishing works that may be carried out on the property where the Apartment is located or around it. b) Interruption in the supply of utilities (e.g., electricity, water, heating). c) Noise emissions from neighboring properties, etc.
These regulations constitute an integral part of the rental agreement between CITYSTAY and the Guest.
The content of these regulations is the property of CITYSTAY and is protected by copyright. Copying and using this content by third parties, in whole or in part, without the written consent of CITYSTAY is not allowed.